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DEWAN BANDARAYA KUCHING UTARA

Bukit Siol, Jalan Semariang Petra Jaya

93050 Kuching Sarawak


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Survey Form
Thank you for visiting our Portal. Your feedback or comment is important for us to improve our Portal and to serve you better. Please take a moment to fill in the form below.
 
*Compulsory Field

*Respondent Head Of Department
Government Servent/Officer
Private Sector Employees/Officer
Others
Gender Male
Female
*DBKU Office That You Visit DBKU HQ
DBKU Depo
DBKU Satok Office(Counter)
DBKU Library
How Frequently You Deal with DBKU? 1-10 Times
11-20 Times
More Than 20 Times
What Is Your Main Goal Coming To DBKU? Meeting/Briefing/Visiting/Appointment/Official Case
Data And Information
An advice
Providing Services As A Supplier
Consultancy
Send Letters
Pay Bills
Complaints
 
Customer Services
Customer Friendly Excellent
Very Good
Good
Poor
Using Accurate Langguages And Respect For Customers Excellent
Very Good
Good
Poor
Strive To Simplify Consumer Affairs Excellent
Very Good
Good
Poor
Skilled And Efficient In Running And Completing Tasks Excellent
Very Good
Good
Poor
Explain The Exact And Correct Explanation To Customers Excellent
Very Good
Good
Poor
Know How To Answer Customers’ Questions Excellent
Very Good
Good
Poor
Provide Fast And Responsive Services To Customers Excellent
Very Good
Good
Poor
Manage To Solve The Problem In The Period That Were Given Excellent
Very Good
Good
Poor
Accept Views and Critics From Customers Excellent
Very Good
Good
Poor
Equality In Handling Customers Excellent
Very Good
Good
Poor
Emotional Stability And Professionalism Excellent
Very Good
Good
Poor
Relying On Solve The Problem Excellent
Very Good
Good
Poor
Take Following Action Within Appropriate Time Excellent
Very Good
Good
Poor
Sincere In Helping Ease Customers’ Problem Excellent
Very Good
Good
Poor
 
Operator Access
Operator Services Excellent
Very Good
Good
Poor
Responses Toward Online Services Are Fast And Accurate Excellent
Very Good
Good
Poor
 
Environments
Office Layouts Excellent
Very Good
Good
Poor
Level Of Office’s Cleanliness Excellent
Very Good
Good
Poor
 
Facilities
Reception Counter Excellent
Very Good
Good
Poor
Publication Of Brochures/Circular/Flyers Excellent
Very Good
Good
Poor
Library Excellent
Very Good
Good
Poor
Waiting Room Excellent
Very Good
Good
Poor
Signage Excellent
Very Good
Good
Poor
Lift Excellent
Very Good
Good
Poor
DBKU Website Excellent
Very Good
Good
Poor
Toilet Excellent
Very Good
Good
Poor
Mosque Excellent
Very Good
Good
Poor
Others (Please Specify)
 
Services
Environmental Sanitation Within Kuching North Excellent
Very Good
Good
Poor
Roads Excellent
Very Good
Good
Poor
Landscape/Parks Excellent
Very Good
Good
Poor
Waste Collection Excellent
Very Good
Good
Poor
River Clean-up Excellent
Very Good
Good
Poor
Public Facilities (Example : Public Toilet/Signage/Bus Station/Recreational Park) Excellent
Very Good
Good
Poor
Street Lamp Excellent
Very Good
Good
Poor
Traffic Managment Excellent
Very Good
Good
Poor
Counter Excellent
Very Good
Good
Poor
Library Excellent
Very Good
Good
Poor
*WHAT DO YOU THINK OF SERVICES AND FACILITIES WHICH PROVIDED BY DBKU? Excellent
Very Good
Good
Poor
PLEASE STATE YOUR IDEAS TO IMPROVE OUR LEVEL OF SERVICES AND FACILITIES.
 

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