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DEWAN BANDARAYA KUCHING UTARA

Bukit Siol, Jalan Semariang Petra Jaya

93050 Kuching Sarawak


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*Compulsory Field

*Respondent Head Of Department  
Government Servent/Officer  
Private Sector Employees/Officer  
Others 
Gender Male  
Female 
*DBKU Office That You Visit DBKU HQ  
DBKU Depo  
DBKU Satok Office(Counter)  
DBKU Library 
How Frequently You Deal with DBKU? 1-10 Times  
11-20 Times  
More Than 20 Times 
What Is Your Main Goal Coming To DBKU? Meeting/Briefing/Visiting/Appointment/Official Case  
Data And Information  
An advice  
Providing Services As A Supplier  
Consultancy  
Send Letters  
Pay Bills  
Complaints 
 
Customer Services
Customer Friendly Excellent  
Very Good  
Good  
Poor 
Using Accurate Langguages And Respect For Customers Excellent  
Very Good  
Good  
Poor 
Strive To Simplify Consumer Affairs Excellent  
Very Good  
Good  
Poor 
Skilled And Efficient In Running And Completing Tasks Excellent  
Very Good  
Good  
Poor 
Explain The Exact And Correct Explanation To Customers Excellent  
Very Good  
Good  
Poor 
Know How To Answer Customers’ Questions Excellent  
Very Good  
Good  
Poor 
Provide Fast And Responsive Services To Customers Excellent  
Very Good  
Good  
Poor 
Manage To Solve The Problem In The Period That Were Given Excellent  
Very Good  
Good  
Poor 
Accept Views and Critics From Customers Excellent  
Very Good  
Good  
Poor 
Equality In Handling Customers Excellent  
Very Good  
Good  
Poor 
Emotional Stability And Professionalism Excellent  
Very Good  
Good  
Poor 
Relying On Solve The Problem Excellent  
Very Good  
Good  
Poor 
Take Following Action Within Appropriate Time Excellent  
Very Good  
Good  
Poor 
Sincere In Helping Ease Customers’ Problem Excellent  
Very Good  
Good  
Poor 
 
Operator Access
Operator Services Excellent  
Very Good  
Good  
Poor 
Responses Toward Online Services Are Fast And Accurate Excellent  
Very Good  
Good  
Poor 
 
Environments
Office Layouts Excellent  
Very Good  
Good  
Poor 
Level Of Office’s Cleanliness Excellent  
Very Good  
Good  
Poor 
 
Facilities
Reception Counter Excellent  
Very Good  
Good  
Poor 
Publication Of Brochures/Circular/Flyers Excellent  
Very Good  
Good  
Poor 
Library Excellent  
Very Good  
Good  
Poor 
Waiting Room Excellent  
Very Good  
Good  
Poor 
Signage Excellent  
Very Good  
Good  
Poor 
Lift Excellent  
Very Good  
Good  
Poor 
DBKU Website Excellent  
Very Good  
Good  
Poor 
Toilet Excellent  
Very Good  
Good  
Poor 
Mosque Excellent  
Very Good  
Good  
Poor 
Others (Please Specify)
 
Services
Environmental Sanitation Within Kuching North Excellent  
Very Good  
Good  
Poor 
Roads Excellent  
Very Good  
Good  
Poor 
Landscape/Parks Excellent  
Very Good  
Good  
Poor 
Waste Collection Excellent  
Very Good  
Good  
Poor 
River Clean-up Excellent  
Very Good  
Good  
Poor 
Public Facilities (Example : Public Toilet/Signage/Bus Station/Recreational Park) Excellent  
Very Good  
Good  
Poor 
Street Lamp Excellent  
Very Good  
Good  
Poor 
Traffic Managment Excellent  
Very Good  
Good  
Poor 
Counter Excellent  
Very Good  
Good  
Poor 
Library Excellent  
Very Good  
Good  
Poor 
*WHAT DO YOU THINK OF SERVICES AND FACILITIES WHICH PROVIDED BY DBKU? Excellent  
Very Good  
Good  
Poor 
PLEASE STATE YOUR IDEAS TO IMPROVE OUR LEVEL OF SERVICES AND FACILITIES.
 

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